Privacy Policy
Privacy Policy
SAPIENS STREETWEAR (“SAPIENS STREETWEAR”, “we”, “our”, or “us”) respects the privacy of every user of our services and is fully committed to protecting your personal information when you use our online store or visit our physical outlets.
Your trust is extremely important to us. We value your privacy and will never rent, sell, or share your personal information with any third party. We also do not send unsolicited emails or spam.
This Privacy Policy explains what information we collect from you, how we collect it, and how we use and protect that information. SAPIENS STREETWEAR reserves the right to modify this Privacy Policy at any time, with such modifications becoming effective immediately upon posting on our website. Your continued use of our services following any updates shall constitute your acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy, please contact us at care@sapiensstreetwear.com
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1. Use of Personal Information
You can browse SAPIENS STREETWEAR without creating an account. You may also contact us about a specific product, design, or inquiry without having an account. However, certain activities—such as placing an order, posting reviews, or applying for collaborations—require you to create a SAPIENS STREETWEAR account.
When you create an account, we collect basic personal details, including your name, valid email address, password, and other optional details such as your phone number or delivery address. This information helps us protect your account from unauthorized access and provide a personalized experience.
We may collect personally identifiable information when you:
Create or manage an account
Purchase products through our website or physical store
Participate in promotions, contests, or collaborations
Communicate with our customer care team
This information allows us to:
Process and deliver your orders
Operate and maintain the functionality of our website
Respond to your queries or feedback
Provide personalized offers and updates
Ensure secure transactions
Notify you of changes to our Terms of Service or Privacy Policy
The personal information collected may include, but is not limited to, your name, physical and email addresses, phone number, IP address, and browsing preferences.
2. Non-Personal Identifiable Information
We may collect non-personal and aggregated information about how users interact with our services, such as which pages are visited most often or how customers navigate the website.
This aggregated information is anonymous and helps us improve our website, product offerings, and customer experience. It may include data such as:
Browser type and version
Device type
Date and time of access
Referring website URLs
Such data does not personally identify you and is used only for statistical and analytical purposes.
3. Cookies & Shared Objects
We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic.
Cookies are small text files stored on your device that help us:
Recognize returning visitors
Remember user preferences and cart details
Measure the effectiveness of our marketing campaigns
Improve overall website performance
You can manage or delete cookies through your browser settings. However, disabling cookies may limit some website functionality.
We may also use third-party tools or advertising providers that collect non-personal information through cookies during your use of our website.
4. User Data Deletion
4.1 Overview
At SAPIENS STREETWEAR, we are committed to protecting your privacy and ensuring that you have control over your personal information. This section explains how users can request the deletion of their personal data collected through our online store or in-store systems.
4.2 User Data Deletion Requests
You have the right to request the deletion of your personal data at any time.
To initiate a request, please contact our support team at care@sapiensstreetwear.com
and include the following details:
Your full name
Registered email address
Any additional information required to verify your identity
4.3 Processing User Data Deletion Requests
Once we receive a valid request, our team will verify your identity and process your request within 5 business days. Verification helps ensure that your data is not deleted or disclosed without authorization.
4.4 Exceptions to Data Deletion
Certain data may need to be retained where necessary for:
Legal or regulatory compliance
Accounting and tax obligations
Fraud prevention
Dispute resolution
If such exceptions apply, we will inform you of the specific reasons for retaining the data.
4.5 Deletion of E-Commerce Transaction Data
For customers who have made purchases through our website or physical outlets, certain transaction data (such as order invoices or payment records) may be retained for accounting and legal compliance purposes. Any unnecessary personal details will be deleted upon request.
4.6 Confirmation of Data Deletion
Upon successful deletion of your personal data, SAPIENS STREETWEAR will send you a confirmation email or communicate via another agreed-upon method.
4.7 Data Backup and Retention
We regularly back up our website data for system integrity and disaster recovery purposes. While deleted user data will be removed from active systems, it may persist in secure backup archives for a limited period before being permanently erased.
4.8 Updates to This Policy
SAPIENS STREETWEAR reserves the right to update or amend this section of the Privacy Policy at any time. Any significant changes will be communicated via our website or other appropriate channels.
For any questions or requests related to data deletion, please reach out to our team at care@sapiensstreetwear.com
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5. Contact Information
If you have any questions, feedback, or concerns regarding this Privacy Policy, please contact us at:
E-mail: care@sapiensstreetwear.com
Office: SAPIENS STREETWEAR
239, Lingayyan Thottam,
Coimbatore, Coimbatore – 641001,
Tamil Nadu, India